ZVA AI Implementation Project Manager
On-site · Raleigh, North Carolina, United States
Job Summary
Mid-Level CCaaS AI Implementation Project Manager sought to lead client-facing coordination for mid-market CCaaS and AI deployment initiatives. Serve as primary day-to-day contact for mid-market customers, guide clients through AI/CCaaS implementations, align scope and timelines, and escalate blockers as needed. Partner with deployment engineers and solution teams to translate technical plans into clear business updates, track milestones and deliverables, and coordinate activities across Professional Services, support, and internal groups. Communicate effectively with non-technical stakeholders, manage customer expectations around capabilities and timing, and contribute to improvement of delivery templates and documentation. Requires 3–7 years in project coordination or related roles within CCaaS/UCaaS, experience with AI-powered components is a plus, and familiarity with vendors such as Avaya, Genesys, RingCentral, 8x8, Five9, Cognigy, Cisco, or similar. Proficient with Salesforce or similar CRM tools and able to work within established processes and templates.
Required Qualifications
- Professional Services & Customer-Facing Experience
- Domain Experience (CCaaS / Contact Center)
- Project Coordination Skills
- Tools & Process Familiarity
- Soft Skills
Desired Qualifications
- 3–7 years in project coordination or project management
- Professional Services background
- Customer-facing delivery experience in CCaaS/UCaaS
- Experience coordinating mid-market deployments (SaaS/cloud)
- Familiarity with Salesforce or CRM tools
- Experience with AI-powered or virtual agent components is a plus
- Strong written and verbal communication skills
- Ability to translate technical topics for non-technical stakeholders
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