Zone Team Leader
On-site · Marion, Virginia, United States
Job Summary
Zone Team Leader (ZTL) provides guidance and direction for the operation of a defined store zone on the retail sales floor, supervising a team responsible for merchandising, customer service, and overall store standards. Responsibilities include executing merchandising procedures (power aisle, MOS/GVC/Ollie’s Follies, signage, displays, replenishment, pricing, ad sets, daily recovery), ensuring Ops Center compliance, seasonal transitions, inventory processes, and program adherence; managing the Door to Floor process to ensure timely stocking; supervising associates within the zone; assigning daily tasks and ensuring productivity; upholding customer service standards; scheduling and staffing for merchandise processing; communicating company directives and programs; performing store opening/closing functions; and handling additional duties as assigned. Qualifications emphasize a High School diploma or equivalent and at least two years of retail supervisory experience, ability to work on-site evenings/weekends/holidays, English proficiency, sound judgment, confidentiality, attention to detail, task prioritization, industry knowledge, communication and delegation, and strong interpersonal/listening skills.
Required Qualifications
- High School diploma or equivalent
- Minimum of two years retail supervisory experience
- Ability to work on site evenings, weekends, and holidays
- Ability to read, write and speak English
- Ability to exercise sound judgment
- Ability to preserve confidentiality of information
- Accuracy and attention to detail
- Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines
- Knowledge of industry terms and processes
- Ability to effectively communicate information and delegate tasks
- Outstanding interpersonal and listening skills
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