Zone Leader Guest Experience
On-siteInglewood, California, United States
Job Summary
Lead Guest Experience team members and manage operational readiness for Hollywood Park events by conducting pre-event walkthroughs, monitoring assigned areas for safety and cleanliness, and executing operational setups. Serve as the single point of contact for Team Leads, coordinate inventory management for event equipment, and collect staffing data to report shortages to management. Provide on-the-job training, coaching, and development for event staff while assisting with emergency situations, service recovery, and collaborative problem-solving with safety partners. Document incidents, ensure proper injury reporting, and effectively communicate event instructions during zone briefings. Requires a minimum of one year as a Team Lead at Hollywood Park, two years in a prior leadership role, and the ability to work nights, weekends, and holidays within large crowds.
Required Qualifications
- Team member should be with Hollywood Park for a minimum of (1) year as a Team Lead (or equivalent) before applying for this position
- A minimum 2 years' experience in a prior lead role
- A proven track record of commitment to Hospitality/Entertainment/Guest Services
- Previous experience in leading a team of team members
- Strong in verbal/written communication and interpersonal skills
- Positive and energetic attitude
- Ability to multitask in a fast-paced environment
- Requires a flexible schedule; able to work nights, weekends, and holidays as required
- Comfortable working in large crowds and loud environments
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