Zoho CRM Analyst & Integration Specialist
RemoteUnited Kingdom or Poland
Job Summary
Configure and customize Zoho CRM modules, fields, and workflows to align with business processes while managing user roles and ensuring data security. Build automations using Deluge scripting and AI-assisted tools to streamline operations, oversee data migration and cleansing, and create reporting dashboards for stakeholder insights. Design and implement third-party integrations via APIs and webhooks, then monitor performance and troubleshoot issues as needed. Partner with sales, support, and operations teams to gather requirements and translate them into functional designs before configuration begins. This role supports a growing fintech team building advanced payment technologies across the EU and UK, offering competitive compensation and benefits.
Required Qualifications
- At least 3–5 years of experience as a systems/business analyst or Zoho CRM administrator
- strong track record of gathering requirements and translating them into working CRM configurations and integrations
- Proficiency in Deluge scripting
- comfortable using AI development tools (e.g., Copilot, ChatGPT, Claude) to design, write, and debug scripts and automations faster
- Experience with RESTful APIs and webhooks
- Knowledge of the OAuth 2.0 protocol for secure integrations
- Familiarity with Zoho Creator, Zoho Flow, and other Zoho One applications
- Strong analytical and problem-solving skills
- ability to turn ambiguous business needs into a concrete, workable solution
- Excellent communication skills
- experience running requirements-gathering sessions across multiple stakeholders and teams
- Ability to work both independently and collaboratively
- Excellent written and verbal communication skills in English and Russian
Desired Qualifications
- Experience with other programming languages such as Python or PHP
- Familiarity with Agile methodologies and project management tools
- Exposure to the Zoho Developer Console or building custom extensions/widgets
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