Zoho Administrator
On-siteBengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-siteFull TimeStartup
Full TimeStartup
Job Summary
Administer and manage all Zoho applications including Creator, CRM, Desk, Books, Projects, and Analytics. Act as the primary point of contact for Zoho-related queries while owning end-to-end Desk setup, ticketing, SLAs, and workflow automations. Design custom applications and configure dashboards to drive process efficiency and identify gaps for automation. Manage user access, roles, and permissions across the ecosystem, troubleshoot system issues, and maintain documentation. Ensure data accuracy and smooth day-to-day operations for a growing startup.
Required Qualifications
- Hands-on experience with Zoho Creator (must-have)
- Good working knowledge of multiple Zoho applications (CRM, Desk, Projects, Analytics, etc.)
- Experience with Zoho Desk (customer support workflows)
- Understanding of workflow automation and basic integrations
- Basic understanding of reporting and dashboards
Desired Qualifications
- Ability to work closely with stakeholders to understand and implement requirements
- Experience in Project Management
- Exposure to Process Excellence / Continuous Improvement
- Ownership-driven individual who can manage systems end-to-end
- Strong problem-solving mindset
- Ability to adapt and scale processes in a growing startup
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