Youth Engagement Specialist - Overnights
On-siteHouston, Texas, United States
Job Summary
Conduct face-to-face support and intervention for assigned youth across the Youth Engagement Center, Safe Haven, and Rights of Passage during 11:00 PM to 7:00 AM shifts. Perform intakes, discharges, and phone answers while ensuring youth safety, building security, and maintaining accurate documentation for files and ETO reporting. Engage youth in educational, vocational, and life-skill programming, providing trauma-informed services and assisting with plan outcomes. Collaborate with internal staff and community partners to implement engagement activities, manage crisis situations, and participate in shift change meetings. Commit to personal growth through organization training and maintain active listening and rapport with at-risk youth.
Required Qualifications
- High School Diploma or GED
- Basic understanding of adolescent development and behaviors
- Ability to relate to at-risk youth
- Ability to exhibit empathy with the joys and pains of others
- Self-motivation
- Initiative
- Sound judgment
- Commitment to ongoing learning
- Dependability
- Ability to report to work in a timely manner
- Ability to work a flexible schedule outside normal business hours, including weekends and holidays
- Approachability
- Ability to build rapport well
- Ability to practice attentive and active listening
- Commitment to support equal and fair treatment and opportunity for all
- Ability to understand and comply with all Agency policies and procedures, including Child Protection Policies
- Ability to address conflict well
- Ability to manage difficult youth in a supportive and non-threatening manner
- Ability to respond quickly and safely
- Ability to serve as a settling influence in crisis situations and emergencies
- Ability to work and relate to diverse groups with people of varied cultural backgrounds
- Ability to tolerate differences in behavior
- Ability to understand, comply with, and implement Trauma-Informed Care concepts and a Strengths-Based Approach
- Proficiency with computer operating systems and programs
- Current (valid) license
- Successful pass of federal, local, and state background checks
- Ability to perform the physical activities and mental abilities of the job with or without accommodation
- Must be able to lift 50 lbs
Desired Qualifications
- Further education in Human Services, Social Work, or Psychology
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