Yardi Support Specialist
RemoteUnited States
Job Summary
Triage incoming Yardi software tickets by categorizing portfolio, property, priority, and support area, resolving at least 70% within your queue before escalating complex issues with proper documentation to the Tier 2 support queue. Provide user account support and access management while completing resident ledger and accounting updates. Document solutions to maintain the knowledge base and test new Yardi products. Work with interface vendors to establish and maintain Yardi data, and assist with non-Yardi software when requested by your supervisor. Travel to property sites, corporate offices, seminars, or events as needed. This full-time remote role supports Envolve's apartment communities across the southeastern United States, utilizing Voyager 7, Voyager 8/Elevate, and various financial and maintenance products.
Required Qualifications
- Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
- 3+ years of Yardi Voyager experience including administration and user
- 3+ years of residential and/or affordable support
- Strong Technical Support and Customer Support experience
- Excellent communication skills to ensure successful resolution to internal client issues
- Must be able to work independently and in a team environment
- Attention to detail and problem-solving skills
- Solid time management and organizational skills to efficiently complete assigned tasks
- Ability to interact professionally with a diverse group of co-workers
- Analytical, interpretive and troubleshooting skills
- Proficient in Microsoft Office Suite
- Background Screening and Drug Test Required
Desired Qualifications
- Experience supporting the following Yardi Products: Voyager 7
- Experience supporting the following Yardi Products: Voyager 8 / Elevate
- Experience supporting the following Yardi Products: Residential
- Experience supporting the following Yardi Products: Affordable / Compliance Manager
- Experience supporting the following Yardi Products: Financial
- Experience supporting the following Yardi Products: RentCafe
- Experience supporting the following Yardi Products: Procure to Pay
- Experience supporting the following Yardi Products: CRMIQ
- Experience supporting the following Yardi Products: MaintenanceIQ
- Experience supporting the following Yardi Products: ForecastIQ
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