XTN-F0FE942 | CUSTOMER SUCCESS MANAGER
RemotePhilippines
Job Summary
Drive scalable, data-informed customer engagement motions to accelerate adoption and reduce risk across a broad portfolio of Zoom customers. Serve as a trusted advisor through 1:1 and 1:many engagements, executing adoption reviews and facilitating workshops to map use cases and reinforce best practices. Identify risk signals using dashboards and telemetry to execute proactive outreach for churn reduction and expansion, while synthesizing account-level insights into reports for internal stakeholders. Partner with Sales, Product, and Onboarding teams to ensure cohesive experiences and influence digital program direction. Requires 3+ years of experience in Customer Success or SaaS Account Management, proficiency with Salesforce or Gainsight, and availability to work US business hours in a fully remote environment.
Required Qualifications
- 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
- Experience working in a scaled or digital CS environment
- Demonstrated ability to manage a broad portfolio of accounts using data-driven prioritization, segmentation, and scalable engagement strategies
- Strong presentation and communication skills
- Experience with Salesforce, Gainsight, or similar CRM/CS platforms
- Strong understanding of SaaS adoption frameworks, customer lifecycle management, and digital-touch engagement models
- Ability to simplify complex workflows and articulate product value to both technical and non-technical stakeholders
- Availability and willingness to work US business hours
- Highly organized with strong time management, prioritization skills, and a proactive, positive attitude
Desired Qualifications
- preferably within cloud, unified communications, or collaboration technologies
- Experience working in a scaled or digital CS environment a strong advantage
- Additional relevant knowledge or experience related to the above requirements
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