XTN-CC09929 | IT HELPDESK ENGINEER
RemotePhilippines
Job Summary
Manage asset inventory, handle hardware procurement based on hiring forecasts, and provide remote support for the user base. Execute L1 support for all user tickets, create and maintain employee accounts, and oversee onboarding and offboarding procedures including laptop setup. Administer the MDM solution, integrate new software with the SSO provider, and manage printers, print servers, and conference room collaboration tools. Work with hardware vendors for warranty repairs and collaborate with InfoSec on security initiatives. Support corporate events, maintain the IT Bar, and address walk-ups while ensuring a customer-first approach to service delivery.
Required Qualifications
- Bachelor's Degree in MIS or related field
- 5+ years supporting users in face-face environment
- 4+ years supporting O365 environments
- Ability to work independently
- Excellent written and verbal communication skills
- Customer first oriented approach to service
- Strong communication and customer service skills
- Proven experiences with Corporate IT systems in a SaaS and Cloud focused environment
- Proven ability to solve problems under pressure
- Audio video system management experience
- Experience supporting collaboration platforms such as Zoom
- Knowledge of Okta administration
- Management of Microsoft Intune, JAMF, BitLocker, Druva
Desired Qualifications
- Technical certifications a plus
- Experience working in security focused environments is a huge plus
- Additional relevant knowledge or experience related to the above requirements
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