XTN-B75B274 | AMAZON CONNECT ADMINISTRATOR
RemotePhilippines
PhilippinesRemoteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Design, configure, and maintain Amazon Connect environments, including contact flows, IVR solutions, call routing strategies, and queues. Integrate contact center systems with CRM, APIs, and databases while building AWS Lambda functions for backend support. Troubleshoot technical issues, monitor performance, and collaborate with stakeholders to gather requirements and implement scalable customer service solutions. Create technical documentation, process guides, and training materials to support testing, deployment, and change management activities.
Required Qualifications
- Hands-on experience with Amazon Connect (mandatory)
- Minimum 1 year of relevant Amazon Connect experience
- Strong understanding of Amazon Connect architecture, including: Contact Flows, Routing Profiles, Queues, User/Agent hierarchy, Call routing logic
- Ability to administer, configure, and troubleshoot Amazon Connect environments
- Experience supporting or enhancing existing Amazon Connect solutions
- The original 3+ years of AWS experience can be reduced to 1+ year, provided the candidate has solid hands-on Amazon Connect experience
Desired Qualifications
- Broader AWS experience (Lambda, APIs, integrations, certifications)
- AWS certifications
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