XTN-A21E952 | CALL CENTER TECHNICIAN
On-siteFour, Auvergne-Rhône-Alpes, Republic of France
Job Summary
Provide remote troubleshooting and technical assistance for hardware, software, network, POS, and MNSP issues as the first point of contact for IT support across H&S Energy Group. Coordinate with field technicians and vendors to ensure timely resolutions while managing escalations aligned to ITIL service delivery workflows. Operate independently in a fully remote role requiring at least two years of service desk experience and familiarity with MDM and RMM tools. Preferred knowledge includes POS, MNSP, and fuel management systems. The position offers unlimited coffee, diverse learning opportunities, and above-standard leave.
Required Qualifications
- Bachelor's degree in IT, Computer Science, or related field
- At least 2 years of remote IT support/service desk experience
- Ability to work independently in a fully remote role (aligned to PST)
- Knows how to work in a team environment
- Familiarity with ITIL service delivery and escalation workflows
- Skills in MDM and RMM tools
Desired Qualifications
- Preferred: knowledge of POS, MNSP, and fuel management systems
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