XTN-9C66367 | CUSTOMER SUCCESS MANAGER - HEALTH CARE
RemotePhilippines
Job Summary
Drive scalable, data-informed customer engagement motions to accelerate adoption, reduce risk, and improve outcomes across a broad portfolio of Zoom customers. Serve as a trusted advisor by leading onboarding, facilitating workshops, and executing adoption reviews using data-driven templates. Identify risk signals via dashboards and telemetry to execute proactive outreach for churn reduction and expansion while partnering with Sales and Renewals. Synthesize account-level insights into reports to influence product direction and digital programs. Manage a scaled book of business using segmentation strategies and present to both technical and non-technical stakeholders.
Required Qualifications
- 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
- Experience working in a scaled or digital CS environment
- Demonstrated ability to manage a broad portfolio of accounts using data-driven prioritization, segmentation, and scalable engagement strategies
- Strong presentation and communication skills
- Experience with Salesforce, Gainsight, or similar CRM/CS platforms
- Strong understanding of SaaS adoption frameworks, customer lifecycle management, and digital-touch engagement models
- Ability to simplify complex workflows and articulate product value to both technical and non-technical stakeholders
- Availability and willingness to work US business hours
- Highly organized with strong time management, prioritization skills, and a proactive, positive attitude
Desired Qualifications
- preferably within cloud, unified communications, or collaboration technologies
- Experience working in a scaled or digital CS environment a strong advantage
- Additional relevant knowledge or experience related to the above requirements
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