XTN-902E429 | REVENUE OPERATIONS ANALYST - SALES SUPPORT
Remote
RemoteFull TimeMedium
Full TimeMedium
Job Summary
Manage CX Operations, Sales Compensation, and Revenue Intelligence by performing Quality Assurance on agreements, running crediting processes, and building Salesforce dashboards. Handle Lead-to-Renewal support inquiries and maintain global queues for complex resolutions while providing Tier 1 troubleshooting in the Salesforce environment. Enable sales teams on CPQ workflows, generate order forms, and optimize Quoting and Order Management processes through User Acceptance Testing and architectural improvements. Requires 100% on-site in San Francisco with a 2,000 internet allowance, 5,000 medical/optical allowance, and health insurance.
Required Qualifications
- Sales Compensation Support
- Revenue Intelligence
- Lead-to-Renewal (LTR)
- Queue Management
- Operational Agility (Core Competency)
- Focused Ownership with Operational Range
- Continuous Improvement
- Enable and support Sales teams on CPQ workflows
- Work with business users, test users, and Technology delivery team members on resolving issues
- Educate the Sales team about our existing Sales processes and reinforce existing Enablement
- Build strong relationships with our partner teams
- Generate and adjust order forms in complex deals
- Provide Tier 1 troubleshooting and administrative support in the Salesforce environment
- Optimize Salesforce while working with the business systems team to identify architectural improvements, especially focused on the Quoting and Order Management process
- Introduce elegant, simple (yet powerful) processes that make everyone's life a little bit easier
Desired Qualifications
- Additional relevant knowledge or experience related to the above requirements
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