XTN-8142593 | PROCESS SPECIALIST
On-siteZeta, Calabria, Italian Republic
Job Summary
Document customer-impacting processes and prepare, amend, and update Policies and Procedure Manuals to streamline workflows and improve customer experience. Work with internal stakeholders to optimize, modify, and redesign processes across all touch points while monitoring system alignment. Participate in cross-functional process improvement sessions, receive stakeholder requests, assign tasks, and maintain action registers. Assist in managing the team's Project and Process Improvement portfolio to ensure deliverable quality. Requires minimum five years of experience, preferably in a Telco environment, with knowledge of Microsoft Office Suite and Visio.
Required Qualifications
- Minimum 5 years working experience
- At least 1 year in a process improvement or quality management role
- Knowledgeable in Microsoft Office Suite including Excel, Word, PowerPoint and Visio
- Detail oriented
- highly organized
- self-motivated
- proactive
- able to plan and execute
- Passionate in customer experience
Desired Qualifications
- Telco background or experience is preferred
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