XTN-7772638 | SUPPORT AGENT
Remote
RemoteFull TimeMedium
Full TimeMedium
Job Summary
Respond to user inquiries through web forms with accurate and timely solutions while providing friendly, professional customer support. Escalate complex issues to the Level 2 Support team as needed and assist with back office tasks such as account updates, payout checks, and administrative support. Collaborate with teammates to improve processes and workflows, utilizing modern digital tools for efficient remote collaboration. This fully remote role supports an international user base within a fast-growing mobile gaming environment. Candidates must be based in the Philippines with native-level English skills and a stable internet connection.
Required Qualifications
- Native-level English with excellent written communication skills
- Must be based in the Philippines
- Stable and reliable internet connection
Desired Qualifications
- Previous customer service or support experience
- Strong communication and interpersonal skills gained from other roles
- Interest in technical support or the mobile gaming industry
- Experience using Zendesk or similar helpdesk platforms
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