XTN-6F30331 | DISABILITY EVALUATION SPECIALIST
On-siteZeta, Calabria, Italian Republic
Job Summary
Contact prospects and complete case evaluations for Social Security Disability qualification using the Lead Management System. Explain eligibility, benefits, and requirements while positively promoting service advantages. Accurately document all interactions, enter information into approved systems, and maintain organized daily task lists to meet performance standards. Respond to incoming calls, emails, and voicemails within acceptable timelines, handling client data with strict confidentiality. Create and maintain professional relationships with peers, supervisors, and external field offices. Work onsite at Zeta Tower, Quezon City.
Required Qualifications
- At least 1 year of experience in BPO or customer service
- Experience preferably from the Healthcare, Legal Services industries
- Excellent English Communication Skills
- Comfortable in working with KPI or targets
- Excellent spoken and written communication skills
- Proficiency in data entry, MS Office, office management and daily operations
- Ability to demonstrate empathy and quality customer service
- Time management, multi-tasking, organizational and prioritization skills
- Ability to work effectively in fast-paced, high-intensity environments
- Ability to work independently and collaboratively
- Attention to detail
- Critical thinking
- Professionalism and strong work ethic
- Willing to work onsite at Zeta Tower, Quezon City
Desired Qualifications
- Knowledge of the disability claims process
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.