XTN-243D496 | SALES TEAM LEAD
On-siteQuezon City, Metro Manila, Philippines
Job Summary
Direct and oversee the day-to-day operations of the sales team, ensuring all members actively work toward established sales targets. Develop effective sales strategies in collaboration with marketing to drive lead generation and conversion. Monitor team performance, providing feedback and coaching to meet goals, while facilitating regular training sessions to enhance product knowledge and sales skills. Set individual targets, motivate the team, and build strong customer relationships by ensuring top-notch client service. Prepare detailed reports on sales metrics, forecasting, and team performance for upper management. Anticipate escalations, take over calls when needed, and answer staff questions to provide guidance. Measure performance using key metrics such as call abandonment, waiting times, sales, quality, and CSAT. Ensure adherence to policies and keep management informed of issues. Design and implement a strategic business plan to expand the customer base and identify emerging markets.
Required Qualifications
- Proven experience in sales management or team leadership, particularly within a dynamic sales environment.
- Strong understanding of sales performance metrics and the ability to analyze sales data to inform decision-making.
- Excellent communication and interpersonal skills, capable of fostering strong relationships both internally and externally.
- Ability to lead and inspire a team to achieve excellence and foster professional growth.
- Strong organizational skills with a proven ability to prioritize tasks and delegate effectively.
- Proficiency in CRM software and Microsoft Office Suite.
- Experience in developing strategic sales plans that encompass company goals and market trends.
- Advanced problem-solving skills, with a capacity to navigate complex sales challenges and adjust strategies in response to market dynamics and team needs.
- Training and development skills to enhance team capabilities and performance.
Desired Qualifications
- A background in marketing or a related field can be advantageous in aligning sales and marketing strategies.
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