Xstore L2 analyst (24*7)
HybridBengaluru, Karnataka, India
Job Summary
Provide technical support for Xstore POS systems, handling escalated incidents and ensuring timely resolution within Service Level Agreements. Investigate functional and basic technical tickets adhering to ITIL standards while configuring and maintaining Xstore systems for new store setups and version upgrades. Monitor system performance to proactively address degradation and coordinate with L3 support, DevOps, and development teams to resolve production issues and support new store deployments. Develop and maintain user guides, knowledge base articles, and Standard Operating Procedures for support teams. This 24*7 role requires strong Oracle Retail Xstore POS experience and proficiency with Java-based frameworks, Jenkins, Git, and SQL Server.
Required Qualifications
- 3+ years of experience
- growth mindset
- drive to make a lasting impact
- passionate about experience innovation
- eager to push the boundaries of what's possible
- curious problem solver
- challenges the status quo
- collaborator who values teamwork and knowledge-sharing
- excited by the intersection of technology, creativity and data
- Strong hands-on support experience on Xstore v23+ (Java-based framework)
- Understanding of back-office integration and store configuration
- Log analysis
- debugging
- performance tuning
- Jenkins
- Git
- Oracle / SQL Server proficiency
- Windows
- Xstore
- Xenvironment
- Xservices
- Store operations
- POS transactions lifecycle
- Oracle Retail Xstore POS
- Xcenter / Xstore Office
- Troubleshooting
- Deployment Tools
- Database
- OS & Environments
- Retail Domain
Desired Qualifications
- Experienced in Agile methodologies and consulting (a plus)
- Experience with ORPOS/Xstore Office Cloud or SaaS deployments
- Knowledge of Oracle Retail Merchandising Suite (RMS/RPM/RIB)
- Oracle Retail POS Certifications (if available)
- ITIL Foundation (for support environments)
- Strong communication with cross-functional teams
- Customer-focused and efficient in high-pressure operational environments
- Analytical mindset with proactive problem-solving
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