Xfinity Retail Service Associate
$43,430–$43,430 year
On-site · Puyallup, Washington, United States
Job Summary
Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. Acts as a go-to technical and operational resource, assisting with mobile activations (BYOD, tablet setup, wearable devices), educating customers on accessories, and driving upsell opportunities. Responsibilities include activating devices, transferring data, configuring SIM/eSIM, handling escalations and warranty claims, performing diagnostics, processing returns, and maintaining a clean, well-merchandised store. Requires strong communication, teamwork, and a customer-focused mindset to ensure customers leave confident and excited about Comcast products and services.
Required Qualifications
- High School Diploma or GED
- 0-2 years of relevant work experience
- Strong communication and customer-service skills
- Ability to educate customers on devices and services
- Ability to troubleshoot and escalate issues as needed
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