Xfinity Retail Service Associate

Mobile RSA duties include activating new devices and BYOD, guiding tablet setup, pairing wearables, educating customers on accessories, and driving incremental revenue. Responsibilities encompass troubleshooting complex device/service issues, securing accounts, handling password resets, configuring SIM/eSIM, and performing in-depth diagnostics. Additional duties cover processing returns/exchanges per policy, handling warranty claims, maintaining store cleanliness and inventory, and supporting on-demand deliveries with upsell opportunities. The role emphasizes providing a white-glove, customer-focused experience, in-store demonstrations, and contributing to operational readiness, visual standards, and incident-free store operations. Skills include strong communication, customer focus, resilience, teamwork, and professionalism in a fast-paced retail tech environment.