Xfinity Retail Service Associate

Retail Service Associate at Comcast in Berwyn, IL focusing on mobile activations, customer education, device troubleshooting, and proactive support across in-store mobile activities. Perform onboarding and setup for new devices and BYOD, educate customers on devices and accessories, assist with activations and account security, handle diagnostics, and support returns, warranty claims, and exchanges. Manage on-demand deliveries (Xfinity Mobile), BAPIS pickups, and XM upsell opportunities while maintaining clean, accessible store visuals and following merchandising standards. Tasks include enabling SIM/eSIM connectivity, transferring contacts and data, and guiding customers through features to drive confidence in Comcast products and services. Requires a High School Diploma or GED and 0-2 years of relevant experience; compensation base pay is $17.00/hour (annualized $35,360). Skills include communication, customer focus, teamwork, resilience, self-motivation, and professionalism; the role emphasizes ownership of the customer experience and utilization of digital tools to promote options.