Xfinity Retail Service Associate
$37,128–$37,128 year
On-siteSalem, Oregon, United States
Salem, Oregon, United StatesOn-siteFull Time$37,128–$37,128 yearEntry LevelEnterprise
Full TimeEntry LevelEnterprise
Job Summary
Activate new devices and BYOD to the network while guiding customers through tablet setup, wearable pairing, and connectivity options. Troubleshoot complex device or service issues, assist with account security and device replacements, and perform in-depth diagnostics to resolve problems. Fulfill on-demand deliveries and BAPIS pickups, staging orders accurately and identifying upsell opportunities for accessories. Maintain clean store environments, manage operational resets, and process equipment returns in compliance with company policies.
Required Qualifications
- High School Diploma / GED
- Certifications (if applicable)
- 0-2 Years Relevant Work Experience
- Communication
- Customer-Focused
- Professional Integrity
- Resilience
- Self Motivation
- Teamwork
- Workplace Organization
- Basic understanding of technology
- Ability to guide customers through tablet setup and connectivity options
- Ability to support activation and pairing of wearable devices
- Ability to educate customers on accessories and add-ons
- Ability to demonstrate basic features and capabilities of devices
- Ability to troubleshoot and resolve complex device or service issues
- Ability to assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery
- Ability to use advanced tools to manage escalations
- Ability to assist customers with transferring contacts, emails, and media
- Ability to provide password resets with appropriate credential verification
- Ability to activate and configure SIM or eSIM for device connectivity
- Ability to perform in-depth diagnostics to identify and resolve issues
- Ability to process returns or exchanges in compliance with company policies
- Ability to assist with warranty claims and replacement processes
- Ability to ensure devices, counters, accessories, and walkways are clean, functioning, and accessible
- Ability to fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately
- Ability to identify opportunities to upsell accessories or add-ons
- Ability to provide hands-on demonstrations of devices and features
- Ability to perform store resets for proper merchandising and operational readiness
- Ability to maintain visual standards and product placement
- Ability to inspect back-of-house to ensure clean, secure, and properly placed inventory
- Ability to facilitate quick device swaps for customers
- Ability to process equipment returns efficiently while ensuring compliance
- Ability to understand and follow the Comcast Operating Principles
- Ability to own the customer experience and promote digital options at every touchpoint
- Ability to be an enthusiastic learner and advocate of Comcast products, services, and digital tools
- Ability to win as a team through collaboration and openness to new ideas
- Ability to participate in the Net Promoter System: huddles, callbacks, and feedback loops
- Ability to drive results and operational excellence
- Ability to foster and support a culture of inclusion
- Ability to do what's right for customers, teammates, communities, and investors
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