Xfinity Retail Service Associate
$31,200–$31,200 year
On-siteGrand Rapids, Michigan, United States
Job Summary
Activate new devices and BYOD to the network, guiding customers through tablet setup, wearable pairing, and connectivity options. Troubleshoot complex device or service issues, assist with account security and device recovery, and perform in-depth diagnostics to resolve problems. Support customers with contact transfers, password resets, SIM/eSIM activation, returns, exchanges, and warranty claims. Fulfill on-demand deliveries and BAPIS pickups while staging orders and identifying upsell opportunities for accessories. Maintain clean, efficient store environments, ensure proper merchandising, and process equipment returns in compliance with policies.
Required Qualifications
- High School Diploma / GED
- 0-2 Years Relevant Work Experience
- Communication
- Critical Thinking
- Problem Solving
- Customer-Focused
- Professional Integrity
- Resilience
- Self Motivation
- Teamwork
- Technical Knowledge
- Workplace Organization
- Must follow the Comcast Operating Principles
- Must own the customer experience
- Must be an enthusiastic learner
- Must advocate of Comcast products, services, and digital tools
- Must win as a team through collaboration
- Must be open to new ideas
- Must participate in the Net Promoter System
- Must drive results and operational excellence
- Must foster and support a culture of inclusion
- Must do what's right for customers, teammates, communities, and investors
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