Xfinity Retail Service Associate
$35,464–$35,464 year
On-siteBolingbrook, Illinois, United States
Bolingbrook, Illinois, United StatesOn-siteFull Time$35,464–$35,464 yearEntry LevelEnterprise
Full TimeEntry LevelEnterprise
Job Summary
Activate new devices and BYOD, guide customers through tablet setup, and troubleshoot complex mobile issues. Handle escalations, secure accounts, and process returns while performing in-depth diagnostics. Manage on-demand deliveries, BAPIS pickups, and SIM/eSIM activations. Maintain store cleanliness, inspect inventory, and facilitate quick device swaps. Ensure counters and walkways are accessible and functioning. Fulfill operational priorities to ensure customers leave confident about Comcast products.
Required Qualifications
- High School Diploma / GED
- Certifications (if applicable)
- 0-2 Years Relevant Work Experience
- Communication
- Critical Thinking
- Problem Solving
- Customer-Focused
- Professional Integrity
- Resilience
- Self Motivation
- Teamwork
- Technical Knowledge
- Workplace Organization
- Understand and follow the Comcast Operating Principles
- Own the customer experience and promote digital options at every touchpoint
- Be an enthusiastic learner and advocate of Comcast products, services, and digital tools
- Win as a team through collaboration and openness to new ideas
- Participate in the Net Promoter System: huddles, callbacks, and feedback loops
- Drive results and operational excellence
- Foster and support a culture of inclusion
- Do what's right for customers, teammates, communities, and investors
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