Xfinity Retail Service Associate

Activate new devices and BYOD to the network while guiding customers through tablet setup and wearable pairing. Troubleshoot complex device or service issues, assist with account security and device recovery, and perform in-depth diagnostics to resolve connectivity problems. Manage mobile escalations, process returns and exchanges, and handle warranty claims in compliance with company policies. Fulfill on-demand deliveries and BAPIS pickups, staging orders accurately and identifying upsell opportunities for accessories. Maintain store cleanliness, inspect inventory, and support operational resets to ensure the environment remains functional and accessible.