X9964383 | Senior UX / User Research Specialist
On-siteSingapore, Singapore
Job Summary
Monitor and analyze product experience metrics like NPS and conversion rates to provide localized feedback to the HQ team. Conduct regular user research, competitive benchmarking, and expert reviews to identify product experience gaps across international markets. Apply qualitative and quantitative methods including surveys, interviews, and usability testing to understand local user needs and behaviors. Collaborate cross-functionally with Product, Design, Data, Marketing, and Engineering teams to drive localized experience optimization and ensure continuous product quality improvement. Contribute to building global experience standards and methodologies for worldwide users. Demonstrate strong stress tolerance and adaptability for managing complex tasks and large-scale event-related projects in high-pressure environments.
Required Qualifications
- Bachelors degree or above in UX, user research, data analytics, product management, or related fields
- Minimum 2+ years of experience in internet or mobile products
- ability to independently conduct research
- experience evaluation
- product improvement projects
- Solid understanding of design thinking
- UX methodologies
- proven ability to convert insights into actionable optimization plans
- Fluent English communication skills
Desired Qualifications
- Experience in ticketing, live entertainment, e-commerce, or travel industries
- Familiarity with local culture and user behavior
- passion for improving localized experiences for global products
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