WS - Library Student Assistant II
$20,280–$20,280 year
On-sitePikeville, Kentucky, United States
Job Summary
Provide high-quality customer service to meet patron needs, check in/out library materials, and answer the phone to relay questions to appropriate staff. Assist patrons with reference, resource, and technology questions including Canvas and office software support, while helping users locate materials and explain policies. Ensure the integrity and confidentiality of patron records, shelve and clean library materials, and conduct shelf reading for inventory. Perform additional tasks as assigned and maintain equipment, printers, and copiers. This intermediate-level role builds upon prior training and experience at Allara Library, requiring returning student workers to be detail-oriented and committed to excellent service.
Required Qualifications
- prior experience and training in Allara Library
- returning student workers
- detail-oriented
- able to follow instructions
- committed to excellent customer service
- willingness to learn
Desired Qualifications
- Microsoft Word
- Excel
- PowerPoint
- Social Media & New Technology
- attention to detail
- active listening
- public speaking
- written & verbal communication
- customer-focused
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