Workstation Support Technician
On-siteTopeka, Kansas, United States
Job Summary
Install, configure, and maintain hardware and software components on company devices while diagnosing and resolving complex technical challenges. Provide timely support to end-users via in-person, remote, email, and phone channels, prioritizing requests based on urgency and business impact. Assist in workstation setup, troubleshoot network connectivity and printer issues, and maintain accurate inventory and ticket records. Educate users on troubleshooting techniques and contribute to technical documentation. Maintain valid driver's license and ability to lift 70 pounds. OTSI is a global technology partner delivering enterprise IT consulting and managed services to industries including banking, healthcare, and energy.
Required Qualifications
- High school diploma or equivalent
- Associate or bachelor's degree in a relevant field
- Proven experience (2 years) as a workstation support technician or in a similar technical support role
- Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment
- Strong knowledge of operating systems, productivity software, and office applications
- Familiarity with DNS, Active Directory (what it does and how it works), and VPN
- Excellent communication skills, both verbal and written, with a customer-oriented approach
- Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment
- Strong problem-solving skills and the ability to think critically under pressure
- Adept at working independently as well as collaboratively within a team
- Prior customer service experience including face to face and via phone
- Valid state issued driver's license
- The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds
- Comfortable performing tasks that involve bending, kneeling, and reaching in tight spaces
Desired Qualifications
- Associate or bachelor's degree in a relevant field preferred
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
- Soft skills will be considered as well as technical capabilities
- Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand
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