Workstation Support Associate

Provide 2nd-level onsite workstation/endpoint/mobile support for Visa staff, handling Windows, Mac OS, and Microsoft 365, plus conference-room tech and AV. Troubleshoot, diagnose root causes, and drive durable fixes with automation and self-service where possible. Maintain accurate incident records in ITSM (ServiceNow), contribute to KBs/runbooks, and collaborate with engineering/operations to reduce recurring issues. Proactively validate conferencing, peripherals, and room setups; deploy and support workstations, printers, and asset management. Requires scripting fundamentals (PowerShell, Bash, or Python) to automate tasks and improve service delivery. In-office requirements include a minimum of 3 days in the Austin, TX office; travel 5-10% as needed. Preferred qualifications include 2–3 years supporting 300+ users, strong customer service, and experience with ITIL/ServiceNow.