Workspace Experience & Operations Manager
On-siteSydney, New South Wales, Australia
Job Summary
Manage strategic and operational delivery of integrated facilities management and workplace experience services across the HSBC portfolio in Australia. Lead stakeholder engagement, team leadership, and financial oversight while overseeing operational requirements for commercial offices, retail branches, and other properties. Develop annual operating budgets, manage vendor contracts, and lead contract negotiations to ensure value and compliance. Oversee engineering operations, critical environment management, and safety protocols including permits to work and incident response. Establish standard operating procedures, monitor service performance dashboards, and drive continuous improvement initiatives aligned with sustainability goals.
Required Qualifications
- Tertiary qualifications in Facilities Management, Property Management, Business Management, Engineering, or related discipline
- 6+ years of experience in integrated facilities management, workplace services, or property management, including significant experience in a leadership or senior management capacity
- Knowledge of Work Health and Safety (WHS) regulations and standards in Australia
- Professional proficiency in English
Desired Qualifications
- Experience working with financial services clients or in highly regulated environments
- Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or equivalent highly regarded
- Demonstrated experience in operational risk management, compliance frameworks, and health & safety leadership
- Experience in critical environment operations, commercial office management, and retail facilities
- Experienced with continuous improvement methodologies, service delivery optimization, and strategic planning
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