Worksite and Group Administration Supervisor

Lead and manage associates by staffing, training, scheduling, and coaching them to handle calls and emails regarding product, policy, and billing information. Oversee daily production by reviewing billing staff work, coordinating with business transformation and new business units, and implementing process improvements for worksite billing units. Communicate with employer clients and Home Office associates to provide guidance on regulations, ensure compliance with privacy laws, and resolve disputes or complaints. Conduct audits on post-issue calls, monitor scorecard goals, and track request follow-ups while maintaining high accuracy in administrative processes.