Workplace Support Analyst
On-siteSydney, New South Wales, Australia
Job Summary
Be the trusted first point of contact for workplace technology questions, incidents, and requests, diagnosing and resolving issues across applications, devices, connectivity, and infrastructure. Provision, deploy, and configure workplace technology while managing identity and access activities to ensure employees have the tools needed to work effectively and securely. Prioritize incidents and requests within agreed service levels, maintaining accurate records and communicating clear updates throughout the support journey to set expectations and explain technical concepts. Build strong relationships across the organization, listening to employee feedback to identify opportunities for continuously improving the workplace technology experience.
Required Qualifications
- experience providing end-user technology support within a service desk or workplace technology environment
- hands-on experience troubleshooting applications, devices, access and infrastructure issues
- understanding of the fundamentals of incident management
- understanding of workplace applications
- understanding of endpoint devices
- understanding of identity and access
- understanding of information security
- understanding of service-level practices
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.