Workplace Service Analyst & Supplier Management
HybridHemel Hempstead, England, United Kingdom
Job Summary
Monitor IT supplier performance against SLAs, KPIs, and contractual commitments while tracking escalations, service issues, and delivery delays. Produce regular service performance reports and dashboards using Power BI to analyze trends and provide actionable insights on strategic partners like AT&T, DXC, AWS, and Google. Coordinate vendor review meetings, prepare governance documentation, and support supplier onboarding, contract renewals, and procurement activities. Maintain service documentation, process guides, and asset lifecycle procedures while assisting with ticket coordination and hardware procurement requests. Ensure suppliers comply with IT governance, cybersecurity, and audit requirements, then escalate risks and performance gaps appropriately to drive continuous improvement initiatives.
Required Qualifications
- Experience working within IT Service Management, Workplace Services, Service Delivery or Supplier Management environments
- Strong understanding of supplier governance, contract performance and service reporting
- Experience monitoring and reporting against SLAs and KPIs
- Strong analytical skills with the ability to interpret service performance data and identify trends
- Experience creating reports and dashboards using Power BI or similar reporting tools
- Excellent communication and stakeholder management skills
- Strong organisational skills with attention to detail
- Experience coordinating suppliers, vendors or third-party service providers
- Degree, diploma or equivalent experience in Information Technology, Business Administration, Supply Chain or a related field
Desired Qualifications
- Experience working with global technology providers such as AT&T, DXC, AWS, Google or similar organisations
- Understanding of ITSM frameworks and best practices
- Knowledge of asset management and workplace technology support processes
- Experience supporting procurement or vendor onboarding activities
- Exposure to service governance and supplier review frameworks
- ITIL Foundation certification
- Vendor management, supplier governance or procurement certifications
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