Workplace Operations Manager - Dublin
On-siteDublin, Leinster, Ireland
Job Summary
Oversee workplace operations at the Dublin site, managing building services, front of house, shipping, events, and employee health and safety. Lead a team of workplace professionals, coach staff, and drive continuous improvement while holding vendors accountable for contractual obligations and service levels. Balance business impact, risk, and cost to make independent operational decisions that align with global standards and local business needs. Monitor service levels, identify trends, and synthesize stakeholder feedback to develop data-informed recommendations for workplace programs. Own the office opex budget in collaboration with Finance and IFM partners, ensuring financial accountability across facilities, events, and fixed assets. Activate the office by fostering an inclusive environment and adapting global programs to local operational requirements.
Required Qualifications
- 8+ years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and an understanding of operational best practices
- Strong demonstrated ability in facilities management, vendor, and budget management
- Strength in building relationships with key internal partners to ensure efficiency and understanding on cross-functional projects
- Experience managing a team focused on customer service, hospitality, and operations, with the ability and desire to develop and coach your team
- Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations that support sound decision making
- Outstanding written and verbal communication skills
- An innovative mindset with the ability to drive exceptional workplace services and operational improvements
Desired Qualifications
- Proficiency in Google Suite, Slack and Jira
- A clear willingness to take a hands-on approach and dive into the details
- Demonstrated ability to influence cross-functional partners and translate enterprise strategy into effective local execution
- Ability to operate independently, digging into problems to understand the root cause and delivering scalable solutions
- The ability to thrive in a fast-paced workplace with rapidly changing priorities
- Adept at using and experimenting with provided AI tools for things like, identifying practical opportunities to automate routine work, generate operational insights from workplace data, and improve the experience for employees and visitors
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