Workplace FM Ambassador
On-siteManchester, England, United Kingdom
Job Summary
Lead the user-focused office facilities solution as the local main point of contact, coordinating third-party services for cleaning, hygiene, and maintenance while managing stationery and printer hub requirements. Act as the HSESC representative, conducting daily floor walks, inspections, and accident investigations to ensure compliance with health, safety, and security policies. Log reactive maintenance and facility queries via the helpdesk, oversee business continuity plans, and facilitate physical office changes in line with national standards. Manage stationery and printer hub requirements, ensuring all compliance certifications are current and audit actions are closed out. Support employee onboarding, contractor inductions, and DSE assessments while championing new initiatives and maintaining positive communication across the team.
Required Qualifications
- Excellent customer service skills
- A positive and warm approach
- Excellent written and verbal communication skills
- Ability to work unsupervised and take on responsibility
- Positive about change, with a flexible attitude to working practices and demands
- Attention to detail and presentation
- Ability to act decisively and remain calm under pressure
- Confidence and appropriate manner to deliver information to all stakeholder levels up to UK President
- Has a proactive, motivated, good-natured personality
- Always communicates in a positive tone, in control of your output
- Thrives in an environment where providing solutions is key to success, demonstrating creativity to problem solving
- Forward thinking, and wants to continuously develop the service and themselves
- Excellent attention to detail
- Team player, supports all colleagues to achieve with a 'One Team' focus
- Maintains pride in personal appearance, following any guidelines set by the company
- Ability to react quickly, and prioritise needs in a fast-paced environment
- Previous experience of customer service or service delivery
- Excellent Microsoft office skills including Word and Excel
- Excellent organisational and communication skills
- Confident communicator
- Fluent written and spoken English
- IOSH, or preparedness to achieve
- This is not a hybrid role; you will be expected to be present in the office five days a week
- This is not a desk-only-based role; you will be expected to be present and mobile within the floors
Desired Qualifications
- Excellent customer service skills
- A positive and warm approach is essential
- Excellent written and verbal communication skills
- Ability to work unsupervised and take on responsibility
- Positive about change, with a flexible attitude to working practices and demands
- Attention to detail and presentation
- Ability to act decisively and remain calm under pressure
- Confidence and appropriate manner to deliver information to all stakeholder levels up to UK President
- Has a proactive, motivated, good-natured personality
- Always communicates in a positive tone, in control of your output
- Thrives in an environment where providing solutions is key to success, demonstrating creativity to problem solving
- Forward thinking, and wants to continuously develop the service and themselves
- Excellent attention to detail
- Team player, supports all colleagues to achieve with a 'One Team' focus
- Maintains pride in personal appearance, following any guidelines set by the company
- Ability to react quickly, and prioritise needs in a fast-paced environment
- IOSH, or preparedness to achieve
- Previous experience of customer service or service delivery essential
- Excellent Microsoft office skills including Word and Excel
- Excellent organisational and communication skills
- Confident communicator
- Fluent written and spoken English
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