Workplace Experience Agent
$60,000–$60,000 year
On-siteLos Angeles, California, United States
Job Summary
Oversee frontline support needs for personnel and guests by greeting visitors, addressing client concerns, and providing amenity information. Execute client support processes including fulfilling ServiceNow tickets, conducting quality assurance checks, and coordinating cross-departmental efforts. Ensure workstations and collaboration spaces are presentable and equipped to specifications while verifying technology functionality and providing first-line assistance. Operate as an on-the-ground project manager facilitating connections between departments, assisting with special projects, and adhering to globally standardized service level agreements. Maintain confidentiality of highly sensitive, privileged, financial, and proprietary information. Requires in-office presence Monday through Friday.
Required Qualifications
- A high school diploma or an equivalent
- A minimum of three (3) years of workplace experience or related experience
- Possess a working knowledge of health and safety standards and regulations to ensure compliance and promote a safe environment
- Exhibit comfort in utilizing and navigating various technology platforms and applications to enhance efficiency and productivity
- Please note that this role requires an in office presence 5 days a week Monday - Friday
Desired Qualifications
- Demonstrate a willingness to complete all tasks and learn new skills, with flexibility and eagerness to grow professionally
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