Workplace Experience Agent (Front of House & Virtual Support)

Manage 24/7 virtual support via telephone, email, and chat four days per week while providing onsite reception desk support, conference room setup, and visitor assistance one day per week in the London office. Curate workplace experiences to ensure internal and external clients feel valued, deliver high-touch customer service to all guests, and act as a liaison to facilitate seamless requests across departments. Collaborate cross-functionally to guide inquiries to appropriate resources and maintain a supportive team environment where ownership is shared equally.