Workplace Duty Manager

Job Summary

Required Qualifications

• •Graduate degree
• •Relevant work experience
• •Very Good people skills
• •Ability to interact with a wide range of client staff and demands
• •Proven ability to function effectively as part of a team
• •Proven ability to initiate and follow through with improvement initiatives
• •Complete knowledge & functionality of Fit tools (VMT, IMT, Site Ops, Site Inspection tool), BGC and work permit tool
• •Knowledge of Accenture Policies, Processes & procedures and statutory documents
• •Knowledge of Accenture SLA & KPI
• •Knowledge of escalation matrix
• •Knowledge of GAP norms
• •Knowledge of EHS practices (PPEs)
• •Knowledge of vendor performance matrix
• •Knowledge of Siebel
• •Knowledge of VMT tool
• •Knowledge of asset tracker
• •Knowledge of SMDRS tool
• •Knowledge of OLA
• •Knowledge of ISO
• •Knowledge of fire drill procedures
• •Knowledge of pest control
• •Knowledge of kitchen audit
• •Knowledge of food samples testing
• •Knowledge of traffic analysis
• •Knowledge of vendor crockery tracking
• •Knowledge of Snag reports
• •Knowledge of Walk around map & Guide
• •Knowledge of Events team coordination
• •Knowledge of half yearly fire drill
• •Knowledge of employee query handling
• •Knowledge of incident / issues reporting
• •Knowledge of register updates
• •Knowledge of tool updates for material movements
• •Knowledge of asset updates
• •Knowledge of new asset updates
• •Knowledge of staff grooming
• •Knowledge of weekly training
• •Knowledge of monthly training
• •Knowledge of quarterly traffic analysis
• •Knowledge of monthly random Kitchen audit
• •Knowledge of daily HK activity
• •Knowledge of common area upkeep
• •Knowledge of guarding services
• •Knowledge of logistics requirement
• •Knowledge of pest control activity closure
• •Knowledge of bee hive removals
• •Knowledge of builder security
• •Knowledge of builder HK team
• •Knowledge of builder team approvals
• •Knowledge of common areas maintained by builder
• •Knowledge of reprographic equipment's upkeep
• •Knowledge of breakout area upkeep
• •Knowledge of communication entry in duty manager log book
• •Knowledge of handing over and taking over
• •Knowledge of facility walk around
• •Knowledge of Walk around map & Guide maintenance
• •Knowledge of Accenture Policies, Processes & procedures adherence
• •Knowledge of Accenture SLA & KPI adherence
• •Knowledge of ISO, Internal, External audits
• •Knowledge of necessary documentation for audits
• •Knowledge of engineering team coordination
• •Knowledge of induction program organization
• •Knowledge of TPV staff training
• •Knowledge of Jll staff training
• •Knowledge of daily and monthly updating of OLA
• •Knowledge of Important and VIP client visits coordination
• •Knowledge of Events team coordination
• •Knowledge of client visits management without escalations
• •Knowledge of scheduled meeting and focus meets
• •Knowledge of half yearly fire drill participation
• •Knowledge of half yearly fire drill management
• •Knowledge of daily, weekly and monthly reports sharing
• •Knowledge of relevant checklist governance
• •Knowledge of relevant checklist maintenance
• •Knowledge of new implemented initiatives adoption
• •Knowledge of security, EHS incidents handling
• •Knowledge of security, EHS incidents communication
• •Knowledge of employee query answering on phone
• •Knowledge of employee query mail replying
• •Knowledge of escalation process & matrix following
• •Knowledge of 100% escalation process & matrix following
• •Knowledge of Helpdesk/Mailroom management advice
• •Knowledge of escalated issues management
• •Knowledge of immediate response to priority calls
• •Knowledge of escalation process following
• •Knowledge of C-mail clearing
• •Knowledge of Government agencies mail clearing
• •Knowledge of mail recipient identification
• •Knowledge of accident or crises management
• •Knowledge of immediate response to accidents or crises
• •Knowledge of Front Office management advice
• •Knowledge of Front Office escalated issues management
• •Knowledge of Front Office immediate response to priority calls
• •Knowledge of Front Office escalation process following
• •Knowledge of Front Office rounds
• •Knowledge of lobby area rounds
• •Knowledge of rest rooms rounds
• •Knowledge of housekeeping & upkeep standard ensuring
• •Knowledge of Security muster
• •Knowledge of Security deployment
• •Knowledge of Security register acknowledgment
• •Knowledge of Security penalties/comments tracking
• •Knowledge of Security improvement tracking
• •Knowledge of Security assignment manager updates
• •Knowledge of Security in-charge updates
• •Knowledge of client's/VIP visits updates
• •Knowledge of Security related issues discussion
• •Knowledge of Security related issues priority setting
• •Knowledge of Security related issues action tracking
• •Knowledge of Security related issues closure tracking
• •Knowledge of Security staff GAP norms adherence
• •Knowledge of Security staff grooming
• •Knowledge of key room management
• •Knowledge of clock room management
• •Knowledge of time office operations management
• •Knowledge of weekly training imparting
• •Knowledge of staff grooming standard maintenance
• •Knowledge of VMT tool up and running
• •Knowledge of material movements register updates
• •Knowledge of material movements In & Out updates
• •Knowledge of day to day basis updates
• •Knowledge of escalation matrix following
• •Knowledge of EHS practices implementation
• •Knowledge of PPEs implementation
• •Knowledge of new assets update
• •Knowledge of asset tracker update
• •Knowledge of stake holders update
• •Knowledge of WM update
• •Knowledge of CEs update
• •Knowledge of Housekeeping muster
• •Knowledge of Housekeeping deployment
• •Knowledge of Housekeeping register acknowledgment
• •Knowledge of Housekeeping penalties/comments tracking
• •Knowledge of Housekeeping improvement tracking
• •Knowledge of Housekeeping duty manager updates
• •Knowledge of Housekeeping in-charge updates
• •Knowledge of Housekeeping related issues discussion
• •Knowledge of Housekeeping related issues priority setting
• •Knowledge of Housekeeping related issues action tracking
• •Knowledge of Housekeeping related issues closure tracking
• •Knowledge of facility walk through
• •Knowledge of rest rooms check
• •Knowledge of breakout area check
• •Knowledge of workstations check
• •Knowledge of meeting rooms check
• •Knowledge of cabins check
• •Knowledge of common areas check
• •Knowledge of development areas check
• •Knowledge of housekeeping services quality check
• •Knowledge of snags identification
• •Knowledge of snags on time closure
• •Knowledge of snags reporting
• •Knowledge of vendor performance matrix discussion
• •Knowledge of vendor performance matrix assistance
• •Knowledge of Siebel housekeeping calls closure
• •Knowledge of Siebel housekeeping calls priority handling
• •Knowledge of Siebel housekeeping calls TAT adherence
• •Knowledge of Siebel housekeeping calls escalation avoidance
• •Knowledge of caterers hygiene & cleanliness ensuring
• •Knowledge of food run out situation escalation
• •Knowledge of catering lead coordination
• •Knowledge of catering vendor coordination
• •Knowledge of alternative arrangements coordination
• •Knowledge of random food samples test conducting
• •Knowledge of food samples test results taking up
• •Knowledge of meal quality management
• •Knowledge of meal quantity management
• •Knowledge of meal cost management
• •Knowledge of refreshments quality management
• •Knowledge of refreshments quantity management
• •Knowledge of refreshments cost management
• •Knowledge of operating hours display
• •Knowledge of menus display
• •Knowledge of cafeteria prominent places display
• •Knowledge of quarterly traffic analysis conducting
• •Knowledge of waiting time on cash counter monitoring
• •Knowledge of waiting time on food counters monitoring
• •Knowledge of waiting time on Sodexho counters monitoring
• •Knowledge of tolerable limits ensuring
• •Knowledge of table & chairs cleaning
• •Knowledge of table & chairs cleaning frequency modulation
• •Knowledge of table & chairs cleaning frequency traffic modulation
• •Knowledge of vendor crockery tracking
• •Knowledge of vendor crockery spoons tracking
• •Knowledge of vendor crockery plates tracking
• •Knowledge of vendor crockery shortages ensuring
• •Knowledge of monthly random Kitchen audit conducting
• •Knowledge of vendor crockery tracking ensuring
• •Knowledge of cafeteria vendors hygiene ensuring
• •Knowledge of vendor staff PPE usage ensuring
• •Knowledge of vendor staff cooking PPE usage ensuring
• •Knowledge of vendor staff washing PPE usage ensuring
• •Knowledge of builder team approvals taking
• •Knowledge of builder team approvals cases to cases basis
• •Knowledge of builder team approvals specific events
• •Knowledge of builder coordination on guarding services
• •Knowledge of builder coordination on common area upkeep
• •Knowledge of builder coordination on guarding services daily
• •Knowledge of builder coordination on guarding services weekly
• •Knowledge of builder coordination on guarding services monthly
• •Knowledge of builder security coordination for logistics requirement
• •Knowledge of builder coordination for pest control activity closure
• •Knowledge of rounds in all common areas maintained by builder
• •Knowledge of builder HK team coordination
• •Knowledge of builder HK team daily HK activity ensuring
• •Knowledge of daily HK activity in place ensuring
• •Knowledge of snag reports pertaining to common areas
• •Knowledge of snag reports follow up for closure
• •Knowledge of coordination for bee hive removals
• •Knowledge of coordination for pest control
• •Knowledge of builder security team coordination for any logistics requirement
• •Knowledge of breakout area upkeep
• •Knowledge of reprographic equipment's upkeep
• •Knowledge of breakout area & reprographic equipment's upkeep at all times
• •Knowledge of necessary actions as required taking
• •Knowledge of communication entry in duty manager log book
• •Knowledge of communication entry informing next shift person
• •Knowledge of proper handing over and taking over
• •Knowledge of facility walk around
• •Knowledge of Walk around map & Guide following
• •Knowledge of Walk around map & Guide maintaining
• •Knowledge of Accenture Policies, Processes & procedures adherence
• •Knowledge of statutory documents adherence
• •Knowledge of Accenture SLA & KPI adherence
• •Knowledge of ISO audits assistance
• •Knowledge of Internal audits assistance
• •Knowledge of External audits assistance
• •Knowledge of necessary documentation doing
• •Knowledge of engineering team coordination for issues
• •Knowledge of induction program organizing
• •Knowledge of TPV staff training
• •Knowledge of Jll staff training
• •Knowledge of Accenture policies training
• •Knowledge of Accenture requirements training
• •Knowledge of daily and monthly updating of OLA
• •Knowledge of SMDRS tool updating
• •Knowledge of Important and VIP client visits coordination
• •Knowledge of Events team coordination
• •Knowledge of client visits management without escalations
• •Knowledge of scheduled meeting conducting
• •Knowledge of focus meets conducting
• •Knowledge of projects calendar adherence
• •Knowledge of half yearly fire drill participation
• •Knowledge of half yearly fire drill managing
• •Knowledge of daily reports sharing
• •Knowledge of weekly reports sharing
• •Knowledge of monthly reports sharing
• •Knowledge of time sharing
• •Knowledge of relevant checklist governing
• •Knowledge of relevant checklist maintaining
• •Knowledge of new implemented initiatives adopting
• •Knowledge of security incidents handling
• •Knowledge of EHS incidents handling
• •Knowledge of incidents handling on priority
• •Knowledge of incidents communicating as per escalation matrix
• •Knowledge of employee query answering on phone
• •Knowledge of employee query mail replying
• •Knowledge of escalation process following
• •Knowledge of escalation matrix following
• •Knowledge of incident / issues following
• •Knowledge of 100% incident / issues following
• •Knowledge of Helpdesk/Mailroom management advice providing
• •Knowledge of escalated issues management providing
• •Knowledge of immediate response to all priority calls ensuring
• •Knowledge of escalation process following
• •Knowledge of C-mail clearing
• •Knowledge of Government agencies mail clearing
• •Knowledge of mail to proper recipient clearing
• •Knowledge of accident or crises management addressing
• •Knowledge of immediate response to accidents or crises ensuring
• •Knowledge of Front Office management advice providing
• •Knowledge of Front Office escalated issues management providing
• •Knowledge of Front Office immediate response to all priority calls ensuring
• •Knowledge of Front Office escalation process following
• •Knowledge of Front Office rounds taking
• •Knowledge of lobby area rounds taking
• •Knowledge of rest rooms rounds taking
• •Knowledge of high standard of housekeeping & upkeep ensuring
• •Knowledge of Security muster ensuring
• •Knowledge of Security deployment ensuring
• •Knowledge of Security register acknowledgment ensuring
• •Knowledge of Security penalties/comments for improvement in security services tracking
• •Knowledge of Security assignment manager updates ensuring
• •Knowledge of Security in-charge updates ensuring
• •Knowledge of client's/VIP visits updates ensuring
• •Knowledge of Security related issues discussion ensuring
• •Knowledge of Security related issues priority setting ensuring
• •Knowledge of Security related issues action ensuring
• •Knowledge of Security related issues tracking ensuring
• •Knowledge of Security related issues closure ensuring
• •Knowledge of Security staff GAP norms adherence ensuring
• •Knowledge of Security staff grooming ensuring
• •Knowledge of key room management ensuring
• •Knowledge of clock room management ensuring
• •Knowledge of time office operations management ensuring
• •Knowledge of weekly training imparting ensuring
• •Knowledge of staff grooming standard maintenance ensuring
• •Knowledge of VMT tool up and run ensuring
• •Knowledge of material movements (In & Out) register updates ensuring
• •Knowledge of day to day basis updates ensuring
• •Knowledge of escalation matrix following if anything wrong
• •Knowledge of EHS practices (PPEs etc) implementation ensuring
• •Knowledge of new assets update ensuring
• •Knowledge of asset tracker update ensuring
• •Knowledge of relevant stake holders update ensuring
• •Knowledge of WM update ensuring
• •Knowledge of CEs update ensuring
• •Knowledge of Housekeeping muster ensuring
• •Knowledge of Housekeeping deployment ensuring
• •Knowledge of Housekeeping register acknowledgment ensuring
• •Knowledge of Housekeeping penalties/comments for improvement in housekeeping services tracking
• •Knowledge of Housekeeping duty manager updates ensuring
• •Knowledge of Housekeeping in-charge updates ensuring
• •Knowledge of Housekeeping related issues discussion ensuring
• •Knowledge of Housekeeping related issues priority setting ensuring
• •Knowledge of Housekeeping related issues action ensuring
• •Knowledge of Housekeeping related issues tracking ensuring
• •Knowledge of Housekeeping related issues closure ensuring
• •Knowledge of facility walk through conducting
• •Knowledge of rest rooms check ensuring
• •Knowledge of breakout area check ensuring
• •Knowledge of workstations check ensuring
• •Knowledge of meeting rooms check ensuring
• •Knowledge of cabins check ensuring
• •Knowledge of common areas check ensuring
• •Knowledge of development areas check ensuring
• •Knowledge of housekeeping services quality check ensuring
• •Knowledge of snags identification ensuring
• •Knowledge of snags on time closure ensuring
• •Knowledge of snags reporting ensuring
• •Knowledge of vendor performance matrix discussion ensuring
• •Knowledge of vendor performance matrix assistance ensuring
• •Knowledge of Siebel housekeeping calls closure ensuring
• •Knowledge of Siebel housekeeping calls priority handling ensuring
• •Knowledge of Siebel housekeeping calls TAT adherence ensuring
• •Knowledge of Siebel housekeeping calls escalation avoidance ensuring
• •Knowledge of caterers hygiene & cleanliness ensuring
• •Knowledge of food run out situation escalation ensuring
• •Knowledge of catering lead coordination ensuring
• •Knowledge of catering vendor coordination ensuring
• •Knowledge of alternative arrangements coordination ensuring
• •Knowledge of random food samples test conducting ensuring
• •Knowledge of food samples test results taking up ensuring
• •Knowledge of meal quality management ensuring
• •Knowledge of meal quantity management ensuring
• •Knowledge of meal cost management ensuring
• •Knowledge of refreshments quality management ensuring
• •Knowledge of refreshments quantity management ensuring
• •Knowledge of refreshments cost management ensuring
• •Knowledge of operating hours display ensuring
• •Knowledge of menus display ensuring
• •Knowledge of cafeteria prominent places display ensuring
• •Knowledge of quarterly traffic analysis conducting ensuring
• •Knowledge of waiting time on cash counter monitoring ensuring
• •Knowledge of waiting time on food counters monitoring ensuring
• •Knowledge of waiting time on Sodexho counters monitoring ensuring
• •Knowledge of tolerable limits ensuring
• •Knowledge of table & chairs cleaning ensuring
• •Knowledge of table & chairs cleaning frequency modulation ensuring
• •Knowledge of table & chairs cleaning frequency traffic modulation ensuring
• •Knowledge of vendor crockery tracking ensuring
• •Knowledge of vendor crockery spoons tracking ensuring
• •Knowledge of vendor crockery plates tracking ensuring
• •Knowledge of vendor crockery shortages ensuring
• •Knowledge of monthly random Kitchen audit conducting ensuring
• •Knowledge of cafeteria vendors hygiene ensuring
• •Knowledge of vendor staff PPE usage ensuring
• •Knowledge of vendor staff cooking PPE usage ensuring
• •Knowledge of vendor staff washing PPE usage ensuring
• •Knowledge of builder team approvals taking ensuring
• •Knowledge of builder team approvals cases to cases basis ensuring
• •Knowledge of builder team approvals specific events ensuring
• •Knowledge of builder coordination on guarding services ensuring
• •Knowledge of builder coordination on common area upkeep ensuring
• •Knowledge of builder coordination on guarding services daily ensuring
• •Knowledge of builder coordination on guarding services weekly ensuring