Workforce Support Officer

Workforce Support Officer role focused on delivering high-quality customer service and support for workforce-related queries across Payroll, HR, Recruitment, Industrial and Employee Relations, and HRIS. Responsibilities include managing Tier 1-3 enquiries, escalating where needed, updating ticket/case management tools, providing first-contact resolution where possible, maintaining relationships with internal and external customers, supporting workforce transactions, and assisting in the creation and republication of self-service materials. The position emphasizes adherence to SLAs, professional communication across channels, and applying relevant human resource and payroll policies to ensure accurate, compliant outcomes. Base in Perth CBD with 38-hour weeks, permanent full-time, with 40% remote work arrangement and salary packaging benefits.