Workforce Strategy & Planning Lead
$95,000–$125,000 year
RemoteUnited States
Job Summary
Own workforce capacity modeling and forecasting based on user growth, enrollment trends, and care delivery expectations. Collaborate with Care leadership to define productivity, caseload distribution, and resourcing strategy while partnering with Marketing and Product teams to anticipate staffing needs. Analyze performance and utilization metrics to surface operational improvements and create scalable tools, dashboards, and workflows that align people and process across the care journey. Support hiring plans, onboarding ramp timelines, and ongoing performance monitoring to help define how the Care delivery team scales sustainably.
Required Qualifications
- 5-10+ years of experience in operations, strategy, workforce planning, or capacity management roles
- proven experience managing workforce models or staffing frameworks
- experience in healthcare, tech, or service delivery
Desired Qualifications
- experience scaling a workforce planning function or care delivery model
- familiarity with telehealth, digital health, or member-based care models
- experience working with or supporting clinical teams
- direct experience in digital health or the autoimmune/chronic condition space
- familiarity with BI tools (e.g., Looker, Tableau)
- You've been called a "force of nature" and have done something most people wouldn't — run a marathon, started a company, earned a degree while working full-time, or overcome significant adversity
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