Workforce Services Associate

Manage automated dialing systems to optimize outbound calling efforts, including setting up and maintaining software, monitoring call performance, and ensuring regulatory compliance. Resolve routine customer queries, handle escalations and complaints, and close faults within established SLAs by analyzing call data to improve efficiency. This individual contributor role involves solving problems through precedent and referral to guidelines while working in rotational shifts. You will receive detailed instruction on daily tasks and new assignments as part of a team focused on maintaining a productive workforce.