Workforce Operations Analyst (Senior Consultant)
On-siteWashington, United States
Job Summary
Lead the analytic workstream for workload assessments spanning multiple organizational divisions, defining meaningful workload units, productivity measures, and analytical methods for distinct operational environments. Analyze workload demand, staffing capacity, productivity, seasonality, backlogs, and emerging trends to develop demand-versus-capacity analyses that identify resource constraints and operational risks. Build data-driven staffing models and forecast scenarios, while collecting, cleaning, and validating workforce and contracting data from multiple sources. Conduct interviews with division directors and subject-matter experts to distinguish federal employee staffing from contractor support, applying Lean or Six Sigma methods to identify bottlenecks and inefficient workflows. Serve as a primary author of Workload Assessment Reports and executive briefing materials, presenting complex findings to senior leaders using visualizations in Excel, Power BI, or Tableau. Mentor junior analysts and contribute to business-development activities, including proposal responses and customer research.
Required Qualifications
- Bachelor's degree in industrial or organizational psychology, statistics, data science, economics, operations research, public administration, business analytics, or a related quantitative discipline
- At least three years of experience supporting a significant government or large-enterprise engagement involving multiple departments, divisions, or workstreams
- At least three years of experience contributing to or leading organizational strategy, workforce planning, operational analysis, or performance-improvement initiatives
- Demonstrated expertise in one or more of the following: Workload assessment, Workforce analytics, Staffing analysis, Capacity planning, Workload or demand forecasting, Organizational-performance analysis
- Experience applying Lean, Six Sigma, or a comparable process-improvement methodology
- Demonstrated ability to conduct demand-versus-capacity analysis and develop evidence-based staffing models
- Advanced proficiency in Microsoft Excel and experience with Power BI, Tableau, or another data-visualization platform
- Strong written, verbal, facilitation, and presentation skills, including the ability to communicate technical findings to senior leaders
- Ability to work effectively with incomplete or inconsistent data while documenting assumptions and maintaining analytical rigor
- Ability to obtain favorable adjudication for a Moderate Risk/Minimum Background Investigation, including fingerprinting, and qualify for VA remote-system access
Desired Qualifications
- Master's degree in industrial or organizational psychology, statistics, data science, operations research, public administration, business analytics, or a related field
- Five to eight years of experience in workforce analytics, workload modeling, staffing analysis, or organizational-performance consulting
- Experience supporting the Department of Veterans Affairs or another federal civilian agency
- Familiarity with federal equal employment opportunity, administrative, case-management, or shared-services operations
- Experience leading, mentoring, or quality-reviewing the work of analysts or multidisciplinary consulting teams
- Lean Six Sigma Green Belt or Black Belt certification
- Project Management Professional, Certified Analytics Professional, workforce analytics, human capital, or related professional certification
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