Workforce Management Expert
Hybrid · Stockholm, Stockholm, Sweden
Job Summary
Workforce Management Expert responsible for translating labour standards and demand into practical, store-ready staffing plans. Define global WFM scheduling rulebook, standard rosters by store format and coverage by daypart, translate labour hours into staffing levels by role and time of day, create shift templates aligned with demand peaks, and evolve skill logic to reflect operational changes. Collaborate with Sales Markets to integrate local labour laws into global WFM logic, partner with Labour Standards and Labour Demand Experts, and work with Tech and WFM product teams to translate rules into system configuration and algorithm inputs. Provide expert guidance on scheduling, staffing logic, and skills, and support problem-solving related to scheduling performance. Will work closely with Sales Markets, Labour Standards, Labour Demand, Tech, WFM product teams, global Retail Operations, and Controlling stakeholders. Must be a structured, analytical expert with deep experience in workforce management and scheduling, strong understanding of retail operations and labour regulations, and the ability to translate analytical models into practical operational guidance.
Required Qualifications
- Deep experience within workforce management, scheduling optimisation or WFM systems
- Strong understanding of retail store operations and labour planning
- Solid knowledge of labour regulations and scheduling compliance requirements
- Experience translating analytical models and rules into practical guidance
- Strong documentation skills and high attention to detail
- Confidence working cross-functionally and influencing without formal authority
- Fluency in English, both written and spoken
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