Workforce Management Coordinator
On-siteO'Fallon, Missouri, United States
O'Fallon, Missouri, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Create and manage technician schedules to optimize utilization while maintaining skills and availability. Monitor routes for arrival times, cancellations, and emergency requests to adjust schedules and ensure work order completion. Liaise with Field Operations leadership to communicate changes and provide guidance on workforce policies. Dispatch "No-Light" orders for same-day service calls and work within Billing and Routing systems. Requires proficiency in ticketing software, MS Office Suite, and strong organizational skills. Immediate start available in O'Fallon, MO.
Required Qualifications
- Excellent attention to detail and organizational skills
- Proficiency in using ticketing systems and software for data entry and tracking
- Strong communication skills to collaborate effectively with internal teams
- Ability to prioritize tasks and work efficiently in a fast-paced environment
- Proficiency in MS Office Suite (Word, Excel, Outlook) for data analysis and reporting
- High school diploma or equivalent
Desired Qualifications
- Basic knowledge of telecommunications and activation processes is a plus
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