Workforce Coordinator
$43,680–$45,760 year
Remote · Chicago, Illinois, United States
Job Summary
Workforce Coordinator role focusing on real-time monitoring and workforce management for a high-production, multi-channel call center. Responsible for scheduling optimization, intra-day staffing adjustments, agent adherence tracking, absenteeism management, and collaboration with leadership to meet service levels and business objectives. Requires scheduling/forecast modeling understanding, ability to produce daily/weekly/monthly reports, and strong Excel skills. Remote-friendly environment with emphasis on data-driven decision making; Nice inContact CX One and other scheduling software familiarity are a plus. Applicable education is high school diploma or equivalent; 1-2 years of call center experience preferred.
Required Qualifications
- 1-2 years call center experience
- Resource management experience – multi channel call center
- Microsoft Office – heavy Excel experience
- Prior knowledge of scheduling software (Nice inContact CX One is a plus)
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.