Workflow & Systems Engineer, Operations
$65,000–$85,000 year
Remote · United States
United StatesRemoteFull Time$65,000–$85,000 yearMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Design, configure, and continuously improve Zendesk-based workflows and automations; drive zero-touch processing by identifying manual intervention points; translate business requirements into configurations, automations, and AI-driven solutions; own Zendesk administration, AI/automation initiatives, and operational reporting; build dashboards and partner with IT/Engineering on platform integrations; evaluate third-party apps, test configurations in sandbox, and manage user roles to scale operations.
Required Qualifications
- Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field
- 2+ years of experience in a business analyst, workflow analyst, systems administrator, or operations technology role
- Zendesk administration experience — configuration of triggers, automations, macros, routing, SLAs, and reporting (Explore)
- Demonstrated interest or hands-on experience with AI tools, automation platforms, or process automation
- Strong analytical skills with logical thinking and process orientation
- Excellent communication, documentation, and organizational skills
- Microsoft Office proficiency (Excel in particular)
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.