Workflow Processor
$47,840–$52,000 year
On-siteEl Cajon, California, United States
Job Summary
Process customer orders from Sales, Account Management, and Customer Service teams, ensuring complete and accurate job specifications. Prepare and process mailing projects using AccuZIP software, while cleaning, validating, and normalizing customer databases in Microsoft Excel. Review artwork and mailing instructions to guarantee production readiness, then serve as the liaison between customer-facing teams and Production to communicate job requirements and delivery updates. Maintain product information within the back-office management system, configuring options, pricing, and specifications to support orders. Ensure compliance with USPS regulations and quality control procedures while identifying opportunities for workflow efficiency improvements.
Required Qualifications
- High school diploma or equivalent
- Microsof Excel
- Database management and data normalization
- AccuZIP or similar mailing software
- Order entry and workflow processing
- ERP/MIS or back-office systems
- Data accuracy and quality control
- Customer service and cross-functional communication
- Organization, time management, and problem-solving
Desired Qualifications
- Associate degree
- Two or more years of experience in a print, mailing, fulfillment, or production environment
- Advanced proficiency in Microsoft Excel, including sorting, filtering, formulas, data cleanup, and formatting
- Experience with order entry, ERP, MIS, or other production management systems
- Strong attention to detail, organizational, and time management skills
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Excellent communication, problem-solving, and customer service skills
- Working knowledge of print production and direct mail processes
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