Workflow Design Specialist
$150,000–$200,000 year
On-siteAtlanta, Georgia, United States or Nashville, Tennessee, United States
Job Summary
Design, build, and maintain interactive decision-tree workflows in Zingtree that translate complex internal processes into intuitive, on-screen guidance for operations associates. Partner with Operations business teams to gather requirements, validate logic, and ensure workflows reflect real-world use cases. Apply conditional logic, branching workflows, and business rules while creating, testing, and optimizing complex decision trees. Review content for clarity and accuracy, resolve edge cases, and build light API connections to auto-populate Salesforce fields. Maintain documentation, iterate on builds based on stakeholder feedback, and streamline processes using user input. This remote role includes hands-on training and an apprenticeship-style ramp on Zingtree and supporting tools.
Required Qualifications
- 3+ years of experience in workflow design, knowledge management, business process documentation, instructional design, or a similar function
- Strong attention to detail and organizational skills, with the ability to apply business rules consistently across all paths within a workflow
- Excellent written and verbal communication skills, with the ability to translate complex processes into clear, step-by-step instructions
- Working coding knowledge (e.g., logic structures, variables, conditional statements, HTML/CSS, or similar)
- Analytical mindset with the ability to troubleshoot, problem-solve, and identify process efficiencies
- Experience collaborating cross-functionally with Operations or business stakeholders
- Resilient and patient with iteration — low ego on receiving feedback, willing to make multiple revisions to deliver the best possible end-user experience
- Must be able to work in a remote environment
- Brentwood, TN preferred
Desired Qualifications
- Experience with Zingtree or similar workflow / decision-tree platforms
- Working knowledge of API connections sufficient to build and troubleshoot light integrations
- Demonstrated understanding of QA/testing methodologies and content governance principles
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.