Workers' Compensation Manager
$105,000–$130,000 year
On-siteEscondido, California, United States
Job Summary
Manage workers' compensation, auto liability, and incident claims from intake through resolution, serving as the primary internal point of contact for documentation, investigation, reserves, and settlement recommendations. Partner with operations, safety, legal counsel, and insurance carriers to ensure timely reporting, regulatory compliance, and successful return-to-work outcomes. Lead early return-to-work coordination, analyze loss runs and claim trends for risk reduction, and maintain accurate OSHA recordkeeping and regulatory reporting. Prepare recurring claims and safety dashboards for leadership while monitoring claim status, subrogation opportunities, and litigation activity.
Required Qualifications
- 5+ years of experience managing workers' compensation claims, construction claims, casualty claims, safety/risk management, or a closely related function
- Working knowledge of workers' compensation claim administration, return-to-work practices, OSHA recordkeeping, incident investigation, and risk management principles
- Experience partnering with insurance carriers, TPAs, brokers, defense counsel, occupational clinics, and operational leaders
- Strong analytical ability with experience reviewing loss runs, reserves, claim trends, and key performance indicators
- Excellent written and verbal communication skills with the ability to brief leadership and influence field operations
- High discretion and professionalism when handling confidential medical, employment, legal, and claim information
- Ability to plan and prioritize work to meet claim reporting, regulatory, cost, and operational expectations
- Ability to respond reliably to internal and external stakeholder needs while maintaining confidentiality and professional judgment
Desired Qualifications
- Proficiency with Microsoft Office, experience with claims, safety, HRIS, RMIS, or EHS management platforms preferred
- Construction, electrical, specialty contractor, or self-perform field operations experience
- California workers' compensation and Cal/OSHA experience
- Experience with OCIP/CCIP, subcontractor claims coordination, contractual risk transfer, fleet/auto claims, and general liability claims
- Experience developing executive dashboards, claims analytics, KPI reporting, and trend analysis to support risk management and operational decision-making
- Involvement with program management and cross-functional process improvement initiatives, including working closely with Learning & Development
- Professional credentials such as ARM, AIC, WCCP, or equivalent safety/risk/claims designation
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