Workers' Compensation Claim Representative
$56,391–$84,587 year
RemoteMaryland, United States
Job Summary
Investigate and manage workers' compensation claims with timely accuracy, overseeing benefit provisions and file dispositions while adhering to statutory and regulatory guidelines. Leverage professional resources including medical providers and attorneys to facilitate claimant restoration, utilizing critical thinking to analyze data and calculate disability benefit rates. Establish productive business relationships to deliver exceptional customer service and maintain accurate financial exposures through modern technology. This role supports the team's mission of restoring lives while meeting productivity targets within a fast-paced, remote environment in Maryland.
Required Qualifications
- HS Diploma
- Bachelor's Degree
- Ability to meet productivity targets in a fast-paced, team-oriented environment
- Ability to self-manage competing priorities while delivering accurate work within key timelines
- Ability to adapt and flourish using industry-changing workflows
- 100% remote work
- Reside in the state of Maryland
Desired Qualifications
- Prior workers' compensation insurance claim handling
- Demonstrated passion for delivering a superb customer experience
- Excellent organizational skills, especially regarding prioritizing work activities
- Superb time management and organizational skills
- Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
- Excellent communication skills and negotiation skills
- Excellent written and verbal communication skills
- Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations
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